One-Stop Compostable Foodservice Packaging

Email : sales@backtonature.ae

Policies

Privacy Policy

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • www.backtonature.ae will not pass any debit/credit card details to third parties.
  • www.backtonature.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.backtonature.ae) cannot guarantee the security of any information that is disclosed online.
  • The www.backtonature.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Delivery Policy

  1. We deliver our products within the UAE. Shipping will be done by a third-party courier.
  2. We take 4 to 6 working days to deliver the products at your doorstep, nevertheless, we will make efforts to deliver sooner.
  3. UAE Delivery Fees for the online shop will be a Flat Rate of AED: 20 with a minimum order value of AED.100.
  4. Avoid any delivery delay by providing your full address along with your contact details.

Refund Policy

  • We accept returns within 1-2 days of receipt of notification, only if their delivery packaging has not been opened or the products are damaged or the wrong product was delivered to you.
  • Please notify us with a photo of the same by email to orders@backtonature.ae. In such instances of damaged or wront product, we will endeavor to send you another delivery or refund the payment, as per your choice.
  • Please note that we reserve the right to refuse a refund or to deliver an alternate product if the product has been used or tampered with or notified to us late. Shipping fees are non-refundable
  • Refunds will be done only through the Original Mode of Payment

Cancellation Policy

  1. Customer can cancel their order within 8 hours; refunds will be made back to the payment solution used initially by the customer.
  2. Please allow for up to 45 days for the refund transfer to be completed.